[Panel] What is the Role and Future of AI in CX Excellence?

Tara Duke joined the panel in her role as Executive Director of Transformation at Verizon, to discuss how to use AI (and how not to!) in customer experience.

https://video.wixstatic.com/video/a772a6_c17d4da43e494f82b8e71bb8f84f9581/1080p/mp4/file.mp4